Emergency Carers Service

Emergency Carers Service

Getting the right and timely 1:1 support for the person you look after should you experience an emergency and / or you need urgent time out from your caring role is very important.

You may be eligible for emergency care for the person you care for – this service is called the Emergency Carers Service.

Carers Centre, Tower Hamlets is pleased to be working in partnership with Care Solutions Bureau, the company that delivers this valuable emergency service for carers, in Tower Hamlets.

Criteria

The purpose of the Emergency Carers Service is to enable carers to attend appointments knowing that the person they care for is safe;  to support carers who are experiencing a crisis.

The agreed criteria for self-referrals is as below:

• To allow a carer to attend medical appointments such as GP/Hospital.
• In the case that a carer has been admitted to hospital without notice.
• Sudden death of a carer.
• Carer experiencing a breakdown in mental health
• There is a risk of harm to the carer/cared for person or a risk of domestic violence.
• Breakdown in relationship between the carer/cared for person, including that the carer feels unable to fulfil their responsibilities in their carer role.
• Carer experiencing an emotional breakdown.
• Potential safeguarding risks/concerns.
• Carer entering the criminal justice system.
• The service can only be provided in the case that the carer/cared for is not already in receipt of services through Adult Social Care. However, carers who are in receipt of a carers relief service and are at risk of significant crisis, can be provided with an additional 12 hours of flexible carers relief as a top up.

Support the Emergency Carers Service can offer

• The Emergency Carers Service is able to provide up to a maximum of 24 hours of support within a 12-week period. Where there is a longer-term need, or additional support is required within this period, this will be managed through a Carers Assessment and commissioned package of care. Care Solutions Bureau and Carers Centre Tower Hamlets can you help if you need longer term care and support for the person you care for.

If you want to access this support please contact the Carers Centre and staff will be happy to assist you.