Welcome to the Carers Centre Tower Hamlets

The Carers Centre is open for appointments only from September. The Centre will be staffed every day, however staff will be in the office on a rota basis to allow for social distancing. 

Carers will only be seen on an appointments only basis as we need to limit the number of people in the building in order to keep social distancing. With this in mind please do not bring anyone with you to your appointment and do not arrive more than 5 minutes before your appointment.

We will have some strict rules in place for entry, they are;

• If you or a member of your household is sick, showing symptoms or been told to isolate please DO NOT ATTEND the Carers Centre
• You must wear a face mask for the duration of your appointment (this will NOT be provided)
• You will not be allowed to enter if you do not have an appointment
• Use hand sanitiser upon entry (this will be provided)
• Maintain social distancing of 2 meters

These rules are to keep staff, carers and their loved ones safe. Please also be aware that we will not be able to offer refreshments to carers as we normally would.

The majority of appointments will still be carried out over the phone or online. There is very limited availability for face to face appointments and so there is likely to be a long wait for these. Please be patient and know we are doing the best we can.

You are our kind of carer if you provide regular unpaid and substantial support to someone living in Tower Hamlets. You don’t have to be living in the same household. They could be a family member, a partner, friend or neighbour who can’t manage without you. This could be because of physical illness, frailty, disability, mental ill health or because of alcohol or drugs addiction or misuse.

Anyone can become a carer at any time, at almost any age. As many as 3 in 5 people will be carers at some point in their lives.