Telecare Demonstration Workshop for Carers
August 13th, 2025
13:00 - 15:00
The Telecare service operates 24/7 365 days a year, it provides a range of front-line support and prevention technology enabled care solutions, aimed at supporting vulnerable adults to remain living safely and more independently in their own homes or in other supported living settings. The service also supports Children Services by providing equipment for children with disabilities.
The service works closely with various stakeholders including Children’s Social Care, Adult Social Care, The Emergency Services, the NHS, and Housing Providers amongst others.
Summary of service functions
- Referral Processing – Processing Telecare / Assistive Technology referrals from internal and external teams.
- Equipment Assessments\Installation – Assessments /Installation of Telecare and Assistive Technology equipment in user’s home and other supported living settings. Including installing equipment to facilitate hospital discharge.
- Equipment Maintenance/ Replacement/ Removal – Maintaining and replacing equipment that is already out in the field, including removal and reuse / recycling of equipment.
- Emergency Alarm call handling – Monitoring and responding appropriately to calls of an emergency nature, received via the Telecare Alarm call Monitoring System.
- Emergency Visiting Response – Carrying out Emergency Visits including Welfare checks in response to alarm activations from Telecare dispersed clients and Sheltered Scheme clients.
- Out of Hours Social Care referral service- Emergency Duty Team (EDT) – The first point of contact for all Out of Hours Social Care calls and referrals for Children’s Social Care, Adult Social Care and Homeless person referrals. Including following up and completing Out of Hours failed visit welfare checks relating to Adult Social care.
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